Legal

Privacy Policy

Callazin, Los Angeles, California. Last updated October 16, 2026.

Callazin builds and runs custom software for small and mid-sized businesses: phone intake lines, lead follow-up, document drafting, and the text message alerts that go with them. This policy explains what information we collect, how we use it, and the choices you have. It covers callazin.com, trycallazin.com, and the services we operate for our clients.

Information we collect

From our clients. When a business signs up with Callazin we collect the owner's name, business name, email address, and mobile phone number so we can set up the service and send the alerts they asked for.
On behalf of our clients. When we run a phone intake line for a client, callers may share their name, phone number, and a description of why they called. That information belongs to the client business. We process it only to deliver it to that client.
From this website. If you email us or book a call, we keep what you send. We do not run advertising trackers on this site.

How we use it

To set up, operate, and support the services a client has purchased.
To send clients the text messages they opted in to: call summaries, service status notices, and answers to questions they text us. See the SMS terms.
To respond when you contact us, and to send invoices and account notices.
To keep the services secure and working.

We do not sell personal information. We do not use client or caller information to train general-purpose models.

Text messaging. Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. We share mobile numbers only with the messaging carriers and platform vendors that are needed to deliver the texts you asked for.

Who we share it with

We use a small number of vendors to run the services, and they process information only on our instructions: telephone and messaging carriers, voice and transcription platforms, cloud hosting, email delivery, and AI model providers that draft summaries from a call. We may also disclose information when the law requires it or to protect the rights and safety of our clients, callers, or Callazin.

How long we keep it

Client account information is kept for as long as the client has an active service and for a reasonable period afterward for billing and records. Call recordings, transcripts, and summaries processed for a client are kept according to that client's settings and deleted on request. Clients can ask us to delete their data at any time.

Security

Data is encrypted in transit and at rest with our hosting providers. Access is limited to the people who need it to run the service. No system is perfectly secure, so we also keep the amount of information we hold to what the service needs.

Your choices

To stop text messages, reply STOP to any message. Reply HELP for help.
To access, correct, or delete your information, email [email protected].
If you called a business that uses a Callazin intake line and want your information removed, contact that business or email us and we will relay the request.

Children

Our services are for businesses and are not directed to anyone under 18.

Changes

If this policy changes, we will update this page and the date at the top.

Contact

Email: [email protected]
Phone: (818) 531-8785
Location: Los Angeles, California